Frequently Asked Questions
Everything you need to know about your Keller International experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though specialized salon equipment may require additional transit time.
Do you offer a warranty on professional beauty equipment?
Yes, we stand by the quality of our products. Most Keller International equipment comes with a 1-year limited warranty covering parts and manufacturing defects to ensure your business stays operational.
What is your return policy for beauty supplies?
We accept returns on unused and unopened products within 30 days of purchase. Please note that for hygiene reasons, certain tools and liquids cannot be returned once the seal is broken.
Can I track my shipment once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.
Do you offer bulk discounts for salons and spas?
We do provide competitive pricing for large-scale orders. Please contact our sales team directly for a personalized quote on bulk equipment or recurring supply orders.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.