Returns & Exchanges

At Keller International, we are committed to providing the highest quality professional beauty equipment and offer a 30-day return window for items in their original, unused condition. We strive to ensure your salon or barbershop is equipped with products that meet your professional standards and business needs.

1

Initiate Your Request

Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare the Equipment

Carefully repackage the item in its original factory packaging, including all manuals, hardware, and accessories to ensure a full refund eligibility.

3

Ship the Package

Clearly mark your RMA number on the exterior of the box and ship the item back to our distribution center using a tracked and insured carrier.

4

Inspection and Refund

Once our technicians inspect the returned equipment for quality compliance, we will process your refund or store credit, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing